Clear promises, in normal language.

A digital page, not a physical product.

Your $99 purchase covers one selected premium Footprint story and the personalization included with that theme. Nothing will be shipped to your home.

“Lifetime access” means there is no subscription or recurring payment. We intend to keep your published link available for the life of the Footprint service. If the service ever has to close, we will make a reasonable effort to give customers notice and a way to save their content.

Please share only what you have the right to use.

You keep ownership of your photographs, writing, audio, and video. By sending them to us, you give us permission to use them only to build, host, and support your Footprint.

• Ask permission before sharing private photographs or messages from someone else.
• Do not send stolen, illegal, hateful, or exploitative material.
• Keep your own copies of the original files.

Your page is personal, but a shared link can travel.

A Footprint page is not listed publicly unless you ask us to feature it. Anyone who receives its link may still be able to open it and pass it on, so only include details you are comfortable sharing with the intended group.

We use your files to provide the service and help with your order. We do not sell your personal memories.

Work begins when we have what we need.

We can start once payment is complete and the required photographs, names, and text have arrived. Your expected delivery timing will be confirmed with the order. Missing material or a large change in direction can move that date.

We will fix mistakes. Bigger rewrites need a conversation.

If we misspell a name, use the wrong photograph, or make another error, we will correct it. Reasonable edits during the review stage are included. A new theme, a full rewrite, or major changes after approval may cost extra, but we will tell you before doing paid work.

Tell us early if you change your mind.

Because each Footprint is a custom digital item, you may cancel for a full refund before personalization work begins. Once work has started, refunds are handled according to how much has already been completed. If we cannot deliver the page you purchased, you will receive a full refund.

We look after the page, but the internet is not perfect.

We may occasionally take the service offline for maintenance, security, or repairs. We cannot promise uninterrupted access every minute, but we will work to restore unavailable pages promptly and preserve customer content responsibly.

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Last updated: September 1, 2026